Job Title: Senior ICT Support Executive
Salary: £33,000-£40,000
Location: Holmes Chapel or Westcliffe-on-Sea
Industry: Telecoms/IT
Overview:
We are working with a top IT/Telecoms company who are passionate about delivering top tier team work and excellence to their customers! They are looking for a knowledgeable and adaptable Senior ICT Support Executive to join the ICT team and become part of the progressive and rapidly growing organisation.
What they are looking for:
- Experience of working in a 3rd line/senior role
- Demonstrable knowledge of all Microsoft platforms and technologies
- In depth knowledge of Hyper-V and VMware
- Experience with Ubiquiti UniFi platform and major routers and networking equipment such as Netgear, HP and Cisco
- Familiarity with backup platforms (Veeam, Datto)
- Working knowledge of configuring all types of network infrastructure including IPv4 and IPv6 networks, LAN/WAN
- Azure cloud experience
- Mac OS knowledge
- Familiarity with CRM systems
- Linux knowledge
- Any professional certifications would be highly desirable
- Experience working for an MSP is advantageous
What You'll Be Responsible For
- Complete ICT customer projects both onsite and remotely (software and hardware)
- 3rd line support of technology related incidents within agreed SLAs
- Ensure support documentation exists and is up to date for all infrastructure components
- Take ownership of any issues and ensure they are seen through to resolution
- Provide exceptional customer care and set the standards to the wider team
- Maintaining accurate asset records
- Liaising with 3rd party suppliers
- Monitor and maintain all environments to ensure agreed system availability, performance and security is maintained
- Helping junior colleagues with IT support activities including complex tasks and escalations
- Complete customer training via web demonstration, telephone and customer visits
- Ability to multitask - Manage work queues and prioritise events, to ensure all SLAs are adhered to
